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What Have You Learned From Your Employees Today?
One of the danger signs in an organization is when all of the good
ideas come from the top. It is a sure sign of stagnation or premature
aging. The biggest waste in almost every company is not scrap,
utilities, or computer cost. It is the absolute waste of the human
resource! Employees want to have some creative input into their jobs.
They hire in expecting to be heard, to suggest improvements, to have
some control over their job. What they get is a deaf ear to their
ideas, told to just do and not think, and supervisors who are referees
and not coaches. Amazingly then, the owners and plant managers and
other executives blame the workers for leaving, not working hard and
having an indifferent attitude at work. The real culprit is the
management practices of the company. And that starts at the top of the
organization. The owner or senior executive on site sets the example.
Remember, the other managers follow the lead of their leader. If their
ideas aren't heard, why should they listen to the workers? Workers
leave because they are not valued, not heard and abused by management.
Managers are often selected for poor reasons (been here the longest,
best technician or salesperson, can't find anyone else). Then they
receive little if any training in understanding how and why people
work. Remember, these new supervisors are following the lead of their
leaders. Is it any wonder that some companies do well at all? I am
watching to see the poor performing companies start having major
problems now that the economy has slowed. The time to prepare and train
is in good times not bad times. But if a company finds itself hurting,
look to invest in your managers. Your employees work for that
first-line supervisor and will leave because the supervisor can't lead
The Models for Management Seminar is an excellent way to get started on understanding why people work and how you view them.
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