Assessments
Customer Service Perspective
![[clientfiles] csp_sm_logo.gif](/clientfiles/csp_sm_logo.gif) Keeping
your customers satisfied is essential to building a successful, growing business.
While many companies work hard to increase sales, they may overlook the importance
of doing the little things that keep customers happy and buying more. It is
often easier to accelerate your business by cultivating the customers you already
have rather than having to constantly attract new customers.
If it is true that happy customers buy more, then your business will benefit
tremendously from incorporating Profiles’ Customer Service Perspective.
As an investment in your human capital, the CSP can have a significantly positive
impact on your bottom line.
Customer Service Perspective identifies eight behavioral characteristics and
two proficiencies that are essential to extraordinary customer service. This
is the information needed to coach and train your people to deliver world-class
customer service.
Customer Service Perspective measures the behavioral characteristics of Trust,
Tact, Empathy, Conscientiousness, Conformity, Focus, Courtesy, and Flexibility
as well as Proficiencies in Vocabulary and Mathematics. It also measures the
Percentage of Agreement with your company’s Customer Service Policies
and Attitudes.
Customer Service Perspective has three types of reports: (View
Sample Reports)
The CSP Placement Report
A Job Match Percentage that tells you how well job candidates measure up
to your customer service standards and the degree of alignment between their
customer service perspective and the specific expectations of your company.
The placement report also has "Considerations for Interviewing."
Whenever a job candidate’s score misses your customized Job Match Pattern,
his or her report suggests interview questions to stimulate conversation regarding
the issue in question. This usually results in a better understanding of the
company’s customer service position and effectively communicates the company’s
expectations and policies.
The CSP Coaching Report
Identifies the areas where individualized training and coaching will effectively
instill the customer service attitudes you want in all of your employees.
The CSP Individual Report
Helps employees increase their awareness of their customer service skills or
lack thereof. It is a tool to help them become better employees and deliver
the kind of customer service that contributes to the success of your business.
Customer Service Perspective deserves to be an important part of your company’s
people development initiative. It will enhance your company’s reputation,
productivity, profitability, and future.
Customer Service Perspective assessment is only available online.
You will receive an e-mail invitation within 24 hours of your purchase.
If you desire to buy quantities of the Customer Service Perspective, please contact
us for pricing and adminstration of the assessment. You may want
to inquire about establishing your company's own Internet Assessment Site.
Purchase Price - $99.00 each
BUY
NOW!
^ Top
|
