Seminars & Workshops
Establishing Credibility and Trust for Customer
Service
How to build strong customer relations
based on integrity and respect
Customer service is really about earning the
trust of your customer. Whether your company is large or small – regardless
of its reputation or the service situation – it’s that one-on-one
interaction that has the greatest power to enhance (or destroy) the customer
relationship. This makes knowing how to build rapport and maintain trust crucially
important.
This course will show you the characteristics
that people look for (both deliberately and unconsciously) when they are evaluating
a person’s trustworthiness. You’ll learn elements that contribute
to professional credibility. And how being able to listen, respond and pace
yourself appropriately enhances your ability to quickly establish rapport with
new customers. As you apply the skills found in Establishing
Credibility and Trust for Customer Service during actual service calls,
you will find yourself becoming more adept at forging and maintaining customer
relationships that are open, productive and effective.
These skills and insights are useful in building
relationships outside of the workplace as well.
COURSE OVERVIEW
The nine-lesson course can be taken at your own
pace; average completion time is approximately two hours. Interactive graphics,
audio, text, animation, quizzes and practical application exercises make the
lessons engaging and entertaining – you may be surprised at how much you’ve
learned!
Included in this course is the Personal Listening
Profile Instrument®, copyright 1995, Inscape Publishing Inc.,
Minneapolis, MN . This instrument
will assess your natural listening preferences and provide you with tips to
improve your listening skills. This is a critical element of establishing credibility
and trust.
View Lesson Demos at http://www.crkilearn.com/promotions/466528356/
INVESTMENT IS
$95 (includes shipping)
BUY
NOW!
Note: You
will receive a email message instructing you on how to access the course. The
Personal Listening Profile Instrument® will be mailed to
you. It is only available in paper version.
Thank You!
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