Models for Management Seminar
Module 3: Communication

PURPOSE: Communication Skills That Energize the Work Climate

Our interpersonal communication skills makes the work climate more productive - or less so. This module reveals how this dynamic can work for you, and is devoted to (1) an overview of a model of interpersonal communication; and (2) the analysis of one's own individual communication practices and how they might influence the total organizational climate.

Communication plays a vital role in the success of any organization. Every leader/manager must create an environment that engenders trust and mutual sharing of information. Using our methodology, one can easily measure, and graphically portray, the behaviors inherent in interpersonal processes.

This module helps leaders/managers:

• Improve communication skills
• Refine interpersonal skills
• Build stronger relationships

OBJECTIVES:

Specific objectives for Module 3:

1. To observe, through a video-based role-play, the characteristics and psychological impact of various interpersonal "styles" as a basis for group discussion;
2. To introduce the Johari Window model of interpersonal processes as a way of "debriefing" the group discussion and conceptualizing the complexities and subtleties of interpersonal dynamics, with particular emphasis on the effects of one's style of relating to others;
3. To provide a collection of objective, data-based feedback regarding one's practices with subordinates, colleagues, and superiors (through the use of the Personnel Relations Survey (PRS) and link this data to the back-home system through the use of subordinate assessments (through the use of the Management Relations Survey (MRS);
4. To provide an opportunity to analyze and identify both personal and organizational factors that influence - either in a facilitative or inhibitory way - the use of basic interpersonal processes in the building of relationships and the creation of organizational climates;
5. To provide a conceptual and data-based catalyst for discussion and critique of relationships back home. Participants are encouraged to get together with those co-workers who have rated them in order to share the Johari concept, one's own assessment of personal practices, and to review past practices as a way to plan for the future.

APPROPRIATE AUDIENCE/GROUP

Since communication is such a critical factor in organizational functioning, this training module is appropriate for all levels of management and supervision.

It is also appropriate as a preparation experience for those who are contemplating moving into the managerial or supervisory ranks.

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